Help
Last updated 14 October 2026
Is it working?
Checking…
I can’t sign in.
- Sign in the same way you did the first time, with Google or with the emailed link, and with the same address. A different address is a different account, with none of your words in it.
- If you asked for a link, look in your spam folder too.
- Open the link in the same browser you asked for it in. A link works once and stops working after an hour, so if yours is older, ask for a new one.
- Check the address the link went to is the one you typed. If it was mistyped, use a different address and ask again.
Taking my data out, or deleting my account.
Both are in Settings, once you’re signed in. Download a backup under “Your data” gives you everything as one file, and Delete everything under “Deleting your data” removes your account and all of it.
A word or a translation looks wrong.
Press Suggest a fix on the screen where you saw it. It sends what was on that screen with your note, so the person who checks it can see exactly what you saw.
What my teacher can see.
Your name and your effort, such as reviews this week, your streak and words known, and the one case you find hardest. Never your deck, your searches or your answers. How the data is handled
Writing to us.
If none of this helps, write to privacy@upthink.ee.
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